At this moment, knowing some tips about fixing Universal Serial Bus problems will be very helpful. Fortunately, the methods to solve the Universal Serial Bus problem are not as intimidating as it might sound and you can try all them one by one. And there are several different troubleshooting steps to try.
1.Click Startup and type cmd in the searchbox, then double click on cmd.exe.
2.Type gpupdate and press enter, then you can destroy virus on your computer.
Check usb drive connetion
1.First click the little triangle at the right bottom on your pc. Then find if there is a usb icon. It there is, it proves your usb connect with your pc. Otherwise your usb don't connect to your pc.
Update usb driver
1.Click Start and type device in the searchbox, then press Device Manager. Click Universal Serial Bus controllers and right click on USB Mass Storage Device.
2.Under the button Driver click on Update Driver.