Do you want to fix thermal printer issue? It's important to have a way carried out on you computer.
1.Click Startup and type cmd in the searchbox, then double click on cmd.exe.
2.Type gpupdate and press enter, then you can destroy virus on your computer.
Check PRINTER connection:
To check whether your printer is connected to computer, you can take small test first, print a copy of text file, if the text can be printed then printer connection is ok, if not, follow steps below to check what the matter is.
1.Check if the printer is power on.
2.Check if cable between printer and computer is attached properly.
3.Open device manager; check whether the printer device is existed under other devices category. If there is yellow circle with an exclamation mark in front of printer, it means the connection is abnormal.
Download PRINTER driver
1.Read the user manual of your printer device, find the information of printer brand and model.
2.Visit the official website of printer, navigate to driver download page.
3.Locate and click download link to get the driver of your printer model.
Update PRINTER driver
1.Click Start button on the taskbar, right click on Computer, choosing Manage.
2.Computer management window will pop up, find and click Device manager on the left bar, all the devices on your pc will be appeared on right side.
3.Locate and double click Other devices, find the printer name you want to update.
4.Right click on it choose Update Driver Software.
5.You will two options: Search automatically for updated driver software or Browse my computer for driver software. Click the first option; follow the instructions on the screen to complete update.
MODIFY PRINTER Settings
1.Click Start -> Devices and Printers, you will enter devices and printers window.
2.Click printer icon and a secondary window will replace the old one.
3.You will see three options on the new window, click on customize your printer, and a new window will show up.
4.It will ask you to select a printer to change settings, choose the right one, clicking OK.
5.The printer properties window will open, there are several tabs, you can make settings yourself, after setting, click OK.